Shipping & Refund Policy

Refund Policy

At Saffron Natural we are committed to providing high-quality natural skincare products that meet your needs. We understand that there may be instances where you are not completely satisfied with your purchase. To ensure a clear and transparent process, we have established the following refund policy:

Eligibility for Refunds

  1. Product Condition:
    • Refund requests will only be considered for products that are unused, unopened, and in their original packaging.
    • Products that have been opened, used, or tampered with are not eligible for a refund.
  2. Time Frame:
    • Refund requests must be submitted within 7 days of the delivery date. Requests made after this period will not be accepted.
  3. Proof of Purchase:
    • A valid screenshot or proof of purchase must be provided to process any refund requests.

Non-Refundable Items

  • Sale or clearance items

Refund Process

  1. Initiating a Refund Request:
    • To initiate a refund request, please contact our customer service team at support@saffronnatural.com with your order number, proof of purchase, and reason for the refund and your contact number.
  2. Inspection and Approval:
    • Once we receive your refund request, we will inspect the returned product to ensure it meets the eligibility criteria.
    • If the product is deemed eligible, we will notify you of the approval of your refund.
  3. Refund Method:
    • Approved refunds will be processed back to the original method of payment within 7-10 business days.

Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

  • In the unlikely event that you receive a defective or damaged product, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement at no additional cost.

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer service team at support@saffronnatural.com. We are here to assist you and ensure your experience with Saffron Natural is great.

By adhering to this policy, we aim to maintain the highest standards of quality and customer satisfaction while minimizing fraudulent or unwarranted refund requests. Thank you for your understanding and support.